Terms of Service

Last updated 20 October 2026

Plain terms for booking a clean with us. No lock-in contracts, no hidden fees.

These terms apply to cleaning services provided by Pristine Tassie Cleaning Co., the registered business name of Santiago Lara Ariza (ABN 59 933 594 680) in Hobart, Tasmania. By confirming a booking, you agree to them.

Quotes

• Quotes are based on the details you give us or on our walk-through of the property, and are valid for 30 days.
• If the property is very different on the day (for example, much more furniture or mess than described), we'll talk to you before we start. We never add a charge without your OK.
• We're not registered for GST, so no GST is charged.

Booking and payment

• One-off cleans: a deposit confirms your date (usually 50% for pre-sale and end of lease cleans, and 30% for carpet steam cleaning). Your quote shows the exact amount. The balance is due on completion.
• Regular cleans: you pay per visit. We send the invoice the same day, and payment is due within 3 days. There's no lock-in contract: pause, change or stop anytime.
• We accept bank transfer. Our details are on your quote and invoice. We don't accept credit cards.

Cancellations and rescheduling

One-off cleans with a deposit:

• 48 hours notice or more: full refund of your deposit, or move your date for free.
• 24 to 48 hours notice: we keep 15% of the quoted total and refund the rest of your deposit.
• Less than 24 hours notice, or if we can't access the property on the day: we keep 30% of the quoted total and refund the rest of your deposit.

Regular cleans: give us 24 hours notice to cancel or reschedule, free of charge. Late cancellations (under 24 hours, or no access on the day) are charged one hour at your rate.

If we ever need to cancel, you get a full refund of anything you've paid.

Our guarantees

• 100% satisfaction guarantee: not happy with any part of the clean? Tell us within 24 hours and we'll come back and fix it, free of charge.
• Bond-back guarantee (end of lease): if your property manager notes a cleaning issue in the exit report, tell us within 72 hours of that inspection and we'll return within 24 hours to fix it, free. This doesn't cover dust or marks that build up if the property stays empty for 7 to 10 days or more after our clean, or that come from tradespeople or inspections.

Access and preparation

• Please make sure we can get in at the agreed time, with power and water connected.
• Please secure pets and put away valuables, cash and anything fragile you'd rather we didn't touch.
• We don't handle biohazards, hazardous materials, pest infestations, mould remediation or work at heights. We'll always tell you if something is outside what we can safely do.

Damage

We take care in every home and hold public liability insurance. If something is damaged during a clean, tell us within 24 hours and we'll make it right where we're responsible. We're not responsible for damage that was already there, normal wear, or items that were already loose or faulty.

Photos

We may take before and after photos of our work. We only share them publicly with your permission, and never in a way that shows your address.

Changes and contact

We may update these terms. The version on this page when you confirm your booking is the one that applies. These terms are governed by the laws of Tasmania. Questions? Call 0450 349 425 or email pristine.hobart@gmail.com.